Memo Casino Privacy Policy (UK)

Data Collected

When you register or use Memo Casino, we collect personal data that is necessary to provide a licensed UK gambling service. This includes:

Identity data – full name, date of birth, and a copy of your ID document.
Contact data – email address, phone number, and UK postal address.
Financial data – payment method details used for deposits and withdrawals.
Transaction data – records of all deposits, withdrawals, and gameplay activity.
Technical data – IP address, browser type, device identifiers, and session logs.
Usage data – pages visited, games played, session lengths, and clickstream data.
Responsible gambling data – self-imposed limits, reality check settings, and any self-exclusion records.

We do not collect more data than is required to deliver the service and meet our licensing obligations under the UK Gambling Commission.

How We Use It

Providing the service

We use your data to create and manage your account, process deposits and withdrawals, and let you access the full game library and cashier.

Legal and regulatory compliance

Our UKGC licence requires us to verify your age and identity, carry out responsible gambling checks, report suspicious transactions under the Proceeds of Crime Act, and retain transaction records for audit purposes.

Customer support

We use your contact and account data to respond to support requests, resolve disputes, and communicate important account changes.

Safety and fraud prevention

Technical and usage data is analysed to detect fraud, multiple accounts, and bonus misuse. IP and device data supports this work.

Marketing

If you have opted in, we may send promotional emails about bonuses and offers. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email or by contacting support.

Sharing

We do not sell personal data to third parties. We share data only where necessary to operate the service or meet legal obligations:

Payment processors – to complete deposits and withdrawals.
Identity verification providers – to carry out age and KYC checks.
Regulatory authorities – including the UK Gambling Commission and HMRC where required by law.
IT and platform providers – who support the operation of the casino under data processing agreements.
GAMSTOP – to honour self-exclusion registrations.

All third parties processing personal data on our behalf are bound by contractual data protection obligations consistent with UK GDPR.

Cookies

We use cookies to keep your session active, remember preferences, and measure site performance. The main categories are:

Strictly necessary – required for login sessions, the cashier, and responsible gambling tools. These cannot be disabled.
Analytics – anonymous usage statistics that help us improve the site. You may opt out through your browser settings.
Marketing – used only if you have consented to personalised communications.

You can control non-essential cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to play or withdraw.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right to access – request a copy of the data we hold about you.
Right to rectification – ask us to correct inaccurate or incomplete data.
Right to erasure – request deletion of data where we no longer have a legal basis to hold it.
Right to restriction – ask us to limit processing while a dispute is resolved.
Right to portability – receive your data in a structured, machine-readable format.
Right to object – object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent – withdraw marketing consent at any time without affecting past processing.

Note that we are legally required to retain identity and transaction records for a minimum of five years after account closure under anti-money laundering regulations. Erasure requests cannot override this retention obligation.

Contact

To exercise your rights, raise a data protection concern, or request a copy of your data, contact our Data Protection Officer at the email address in your account dashboard.

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.